Important Information
Policies
To help make your stay at Casa Madrona Hotel And Spa in Sausalito as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed to keep stays uncomplicated.
- Check-In & Check-Out
Check-in begins in the afternoon, allowing time for rooms to be properly prepared. Check-out takes place in the morning. Early arrivals and late departures may be requested, subject to availability.
- Payment & Identificationt
A valid government-issued photo ID and a credit card are required at check-in. The credit card on file is used to authorize room charges and incidental expenses during the stay.
- Pet Policyt
Pets are permitted at the hotel. Additional fees and specific restrictions may apply, and advance notice is recommended to confirm eligibility and availability.
- Parking
On-site valet parking is available for an additional fee. Due to the hillside location and limited street parking in the surrounding area, valet service is the primary parking option.
- Smoking Policyt
The property is entirely non-smoking. Smoking is not permitted in guest rooms, balconies, or public areas.
- Accessibility
Select rooms and common areas are accessible. Because the hotel spans multiple hillside buildings, accessibility varies by location, and elevator access is not available in all sections.
- Noise & Guest Conduct
Quiet hours are observed to maintain the residential character of the property. Guests are expected to respect neighboring rooms and shared spaces.
- Cancellations & Changes
Cancellation and modification terms vary by rate and booking conditions. Guests are advised to review their reservation details carefully at the time of booking.